Privacy Statement & Disclaimer

This privacy statement applies to this website which is operated by the Energy Supply Association of Australia Limited (ABN 98 052 416 083) ('esaa') under the domain name www.esaa.com.au ('the esaa website').

esaa is committed to protecting your privacy and the confidentiality and security of information we may gain about you online. This privacy statement explains how your personal information will be treated as you access and interact with the esaa website.

By visiting the esaa website, you are accepting the practices described in this privacy statement.

When you visit the esaa website you are encouraged to read the information provided on the website. Information provided may be subject to change from time to time so we encourage you to check our online policies on a regular basis.

In addition to the provisions of this privacy statement, there may also be specific and additional privacy provisions which apply to certain sections of the esaa website. In the event of any inconsistency between the provisions of this privacy statement and those other specific and additional provisions, the specific and additional provisions shall prevail.

Information you give us

The minimum information you need to provide to complete a transaction is noted on our web pages. You cannot place an order or complete a registration without providing this minimum information.

We also collect the email addresses of users who communicate to us via email and volunteer survey information and/or site registrations.

Security

esaa uses the DirectOne E-Commerce System which employs 128 bit encryption on all data flows. Payment pages are on the DirectOne E-Commerce System secure server. All processing of credit card numbers is done by the DirectOne E-Commerce System. esaa does not receive, process or store credit card numbers.

How we use your personal information

The information you give us is used to process your application/order and is aggregated and used for internal review to analyse trends and statistics. The information collected is also used to notify visitors about updates to our website.

Cookies

When you look at this website, our internet service provider makes a record of your visit and logs the following information for internal review and statistical purposes:

• The user's server address
• The user's top level domain name
• Date and time of visit to the site
• The type of browser used
• Pages viewed.

At this stage, no attempt will be made to identify users or their browsing activities, except where required by a law enforcement agency.

Ad servers

We do not partner with or have special relationships with ad server companies.

Links

The esaa website also contains links to the websites of third party providers of goods and services ('third party websites'). Third party websites should contain their own privacy statements and those third parties are responsible for informing you about their own privacy practices.

Changes to contact information

From time to time we may use customer information for new, unanticipated uses not previously disclosed in our privacy statement. If information practices change at some time in the future we will post the policy changes to our websites to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check our website periodically.

Access

Upon request we provide esaa members with access to their own

• unique identifier information (member number or password) that we maintain about them;
• transaction information (purchase dates, amounts and types of purchases);
• contact information (name, address, email address and telephone number).
• Members can access this information by contacting esaa.

Detail updates/corrections

Upon request we offer website users the ability to have inaccuracies corrected in contact information by sending us an email at info@esaa.com.au or by contacting esaa and supplying supporting documentation as requested.

Enforcement

If you feel this website is not following its stated information policy you may contact esaa Limited at GPO Box 1823, Melbourne, Victoria, 3001, Australia.

Questions

If you have any queries about our organisation, privacy statement or the products and services on this website please contact esaa.